Refund policy

30-day happiness guarantee

You can return unopened TeeBoomer packs within 30 days of delivery for a refund of the product price. They must be unused, in their original sealed packaging. Start a return through our contact page with your order number; we send you a return address and a reference. Return shipping is at your cost unless the item arrived faulty or we sent the wrong thing. Add-ons (Gift Wrapping, Priority Christmas Delivery) are non-refundable once the order has shipped.

Why opened packs can't be returned

Each TeeBoomer ball bursts the first time it's hit and can't be checked or resold once the pack is opened, so opened packs and used balls are not returnable unless they are faulty.

Refund timing

Refunds go back to the original payment method within 5 to 10 business days of the return being received and inspected. Your bank or card issuer may take additional days to post it. Original shipping charges are non-refundable except where the return is our fault.

Faulty items

If a pack arrives damaged, a ball is cracked or leaking powder when you open the box, or a ball doesn't burst when struck with a normal swing, contact us within 30 days of delivery with your order number and a photo or short video. We replace the faulty balls free of charge or refund them, your choice.

Not returnable

• Opened packs and used balls (unless faulty).
• Items damaged after delivery or through misuse.
• Items returned without contacting us first.
• Items returned after the 30-day window.

Cancellations

Orders can be cancelled for a full refund until they ship. Once tracking is issued, the return policy applies instead.

Statutory rights

Nothing in this policy limits rights you have under consumer protection law in your country, including the Consumer Guarantees Act in New Zealand and any cooling-off period for distance sales where you live.