Shipping policy

Processing

Orders are processed within 1 to 3 business days of payment clearing. Orders placed on weekends or public holidays begin processing the next business day. You receive a confirmation email at purchase and a second email with tracking the moment your parcel ships.

Delivery estimates

• New Zealand and Australia: 3 to 8 business days after processing.
• United States and Canada: 5 to 12 business days after processing.
• UK and Europe: 7 to 20 business days after processing.
• Rest of world: 10 to 25 business days after processing.

Estimates are not guarantees. Carrier delays, customs inspection, weather and the December peak can extend these windows. Christmas delivery: order by 12 December (New Zealand and Australia) or 8 December (rest of world) for the best chance of arrival before Christmas; Priority Christmas Delivery, when added at checkout, packs your order first and sends it express tracked. Free shipping applies to orders over NZ$75 or the equivalent; below that, shipping is calculated at checkout.

Duties and taxes

Prices are shown in your local currency for convenience and the charge is settled in New Zealand dollars. Import duties, VAT or GST and customs fees for international orders are the customer's responsibility unless stated otherwise at checkout. If you refuse a delivery because of duties, return shipping and fees are deducted from any refund.

Address errors

Check your address before you pay. We cannot redirect a parcel once it has shipped. Orders returned to us as undeliverable can be reshipped at your cost or refunded minus the original shipping charge.

Lost or damaged parcels

If tracking shows no movement for 10 business days, or your TeeBoomer pack arrives damaged, reach us through our contact page with your order number and photos within 7 days of delivery. We will replace or refund.